Frequently Asked Questions
What is a Forever Story Medallion?
A Forever Story Medallion is a unique and innovative way to honour and remember your loved ones. It's a durable and weather-resistant medallion, crafted from premium-grade anodized aluminum, which you can place on a gravestone or a personal memorial.
Each medallion includes a QR code that, when scanned with a smartphone, links to a personalised digital profile. This profile allows you to create an interactive tribute, sharing stories, photos/videos, and memories of your loved one, thus preserving their legacy and keeping their memory alive for generations to come.
How do I setup a Forever Story profile?
To set up a Forever Story profile, scan the QR code on your Forever Story Medallion using your smartphone's camera.
You'll be directed to our website where you can sign up and be guided through the process of setting up a profile.
Simply fill in details about your loved one, including stories, achievements, and photographs
After completing the setup, the information will be linked to your medallion's QR code, making it accessible to anyone who scans it.
Remember, you can update and add to the profile at any time, ensuring the legacy of your loved one continues to evolve.
What can I include in the digital profile?
Your Forever Story digital profile enables you to create a biography, upload personal photos, and embed videos, enriching the tribute to your loved one.
Visitors to the profile have the option to leave tributes, which you can review and publish.
In upcoming updates, we're adding a timeline feature for highlighting key events, an option for uploading voice files, and a way for visitors to leave virtual flowers as a simple yet heartfelt tribute.
Is there a subscription fee to keep the profile online?
No! There are no monthly subscriptions or additional fees to keep the profile online. Your purchase of the Forever Story Medallion includes lifetime hosting of the digital profile. This ensures that your loved one's memories and stories are preserved and accessible for generations to come.
Can the medallion be attached to any surface?
Yes, the Forever Story Medallion can be attached to a variety of surfaces. It comes with a pre-applied adhesive pad designed for strong and durable adherence. Whether you're attaching it to a gravestone, a memorial plaque, or another meaningful location, the adhesive ensures that the medallion remains securely in place.
For optimal durability, we recommend attaching it to flat, clean surfaces where it can adhere fully.
What is the return policy?
We offer hassle-free returns, meaning you can return your medallion within 14 days of purchase for a full refund. The item must be in its original condition and packaging.
What is your Lifetime Warranty?
Our Lifetime Warranty ensures that your Forever Story Medallion is protected against defects, weathering and fading for the entirety of its lifespan.
In the unlikely event that your medallion exhibits any defects, we will replace it at no extra cost.
How long does shipping take?
Shipping times are as follows based on your region and service chosen at checkout:
United Kingdom
- Standard Shipping (2 to 4 business days)
- Express Shipping (1 to 3 business days)
- Tracked 24® (next working day)
Europe
Europe Tracked (3 to 5 business days)
International
International Tracked (5 to 7 business days)
How big is each medallion?
Each Forever Story Medallion is exactly 2" x 2" inches.
How many photos & videos can I upload to the profile?
Each profile allows for up to 30 uploaded images. Additionally, you can embed an unlimited number of videos and write an extensive text biography without any word limit.